Customer Support Representative
Chatpandas , Pakistan

As a Customer Support Representative, you will be the primary point of contact for our valued customers.

Your main responsibilities will include:

• Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
• Providing product and service information to customers.
• Resolving customer complaints and issues with patience and empathy.
• Identifying and resolving customer problems or concerns efficiently.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining in-depth knowledge of our products and services.

Requirements:

• This is an onsite job so you must have a computer, stable internet connection and audio gear.
• 8 hours a day work time with 6 days a week.
• Night Shifts

Education:

• High school diploma or equivalent. Additional education is a plus.

Experience:

• 2 Years of experience in customer service or a related field.
• Strong customer service skills with the ability to manage a high volume of customer inquiries.
• Excellent communication skills both written and verbal.
• Must have basic English conversational skills.
• Proficiency in using customer service software and tools.

Job Type: Full-time

Salary: Rs70,000.00 - Rs80,000.00 per month

Communication Skills

Confidency Level

Clever

Time Managment

Lower Retension

Job Rewards and Benefits