Customer Support Executive
All Solution Marketing Group, Pakistan

We're on the lookout for a Call Center Representative who will be the link between our company and our awesome customers. The ideal candidate will take charge of resolving customer issues, complaints, and questions, all while making sure customer satisfaction is our top priority. A top-notch call center manager needs to be organized, dependable, and focused on achieving results. It's also important to have great customer service and communication skills. Being organized, reliable, and results-oriented are key qualities for this role. Let me know if you have any more questions or need further info!

Responsibilities

• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Requirements and skills
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• A results-oriented approach

Shift Timing:
Evening Shift: 6pm to 12am

Customer Support

Customer Representation

Marketing

Communication

Job Rewards and Benefits