Cultivate and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
Manage client accounts, ensuring timely delivery of services and collaborating with internal teams.
Address client concerns promptly, aiming for high satisfaction and retention rates.
Develop strategic account plans to achieve mutual goals and identify opportunities for growth.
Prepare reports, analyze data, and collaborate cross-functionally for effective client management.
Requirements:
Bachelor's degree in Business Administration or related field.
Proven experience in client relationship or account management.
Strong communication, negotiation, and analytical skills.
Proficiency in CRM software and Microsoft Office Suite.