1 Virtual Assistance:
Manage and organize email correspondence.
Schedule appointments and coordinate meetings.
Assist in preparing reports and documents.
Conduct internet research and gather information as needed.
2 Customer Care:
Call and respond promptly to customer inquiries via email, chat, or phone.
Provide accurate information about products or services.
Handle and resolve customer complaints, aiming for first-contact resolution.
Maintain a positive, empathetic, and professional attitude toward customers.
3 Administrative Support:
Assist in data entry, filing, and maintaining organized records.
Help with general office tasks and day-to-day operations.
Collaborate with team members on various administrative projects.
4 Communication and Coordination:
Liaise with other team members to ensure smooth communication flow.
Update customers on the status of their inquiries or orders.
Communicate effectively with colleagues and superiors.
5 Learning and Development:
Participate in training sessions to enhance skills in customer service and virtual assistance.
Seek opportunities for professional development and learning within the company.
Currently pursuing a degree in IT CS or a related discipline.
Strong communication skills, both written and verbal.
Proficient in Microsoft Office Suite and other relevant software.
Ability to multitask and prioritize tasks effectively.
Excellent organizational and time-management skills.
Customer-centric mindset with a genuine desire to assist.