Customer Service Representative
Fashion Flare, Pakistan
Job Description
Job Description: Customer Service Representative at Fashion Flare
About Fashion Flare:
Established in 2014, Fashion Flare is a leading retailer in the consumer goods industry, providing finest quality clothes to women. With our luxury wear collection, we have expanded our presence across Pakistan and beyond. At Fashion Flare, we are committed to staying ahead in the fashion industry, offering our customers top-notch style and trends in the highest quality.
Responsibilities:
1. Handle customer inquiries, complaints, and requests via phone, email, or social media platforms.
2. Provide exceptional customer service by promptly addressing customer concerns and resolving issues in a professional manner.
3. Assist customers in making informed decisions by providing product information, suggesting suitable options, and guiding them through the purchasing process.
4. Manage and update customer accounts, including order tracking, returns, and exchanges.
5. Collaborate with the sales team to optimize customer satisfaction and achieve sales targets.
6. Maintain a deep understanding of Fashion Flare's product range, policies, and procedures to accurately address customer inquiries.
7. Identify and escalate complex or unresolved issues to the relevant departments or higher management, as required.
8. Keep records of customer interactions, transactions, and feedback for future reference and analysis.
9. Stay up-to-date with industry trends and continuously improve product knowledge to better serve customer needs.
Job Specification
1. Proven experience as a Customer Service Representative or a similar role in the fashion or retail industry.
2. Exceptional communication skills, both verbal and written, with the ability to effectively engage and empathize with customers.
3. Strong problem-solving abilities, with a customer-centric approach to providing solutions.
4. Excellent organizational and multitasking skills, with the ability to handle multiple customer interactions simultaneously.
5. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
6. Ability to remain calm and composed under pressure, while maintaining a positive and friendly demeanor.