Linux Support Engineer
Temok, Pakistan

• Responsible to manage support system, live chat, phone calls, support tickets/ emails

• Responsible for Linux server administration and technical support operations. This includes but not limited to implementation, configuration, troubleshooting, security, and usage monitoring, etc.

• Responsible for customer support, administering and maintaining of web hosting services, the servers to support the business operations and end users.
• Should aware of Server hardening, scanning and removal of backdoor, malware, viruses, aware of Website analysis, performance and security and monitoring tools and technologies.
• Should have knowledge of web application firewall, website security technologies, knowledge of server and website performance tuning.
• Should be a problem solver and have analytically thinking abilities
• Strong Knowledge of Hosting Control Panels like cPanel , WHM , Plesk etc
• Sound knowledge of Linux servers
• Sound knowledge of WHMCS and other ticket management systems
• Strong knowledge of working on Linux command line
• Knowledge of shell scripting
• Knowledge of web technologies, platforms and applications, search engines, DNS/ bind, Email, Web server, monitoring/ NMS, clustering, rDNS, email clients outlook/ thunderbird
• Knowledge of virtualization technologies, xen, xenserver, vmware, hyper-v
• Capable to manage customer VPS and dedicated servers and capable to troubleshoot the reported issues.
• Minimum 1.5 years of experience in web hosting industry and Linux server administration
• Strong Team Player, should able to work in team environment
• Knowledge of computer operating systems, Linux Knowledge is mandatory
• Should able to maintain databases and server backups
• Should able to provide excellent results and services to assigned tasks
• Should able to work independently
• Reporting to Team Lead/ Manager

• Follow up on customer issues via Helpdesk and provide necessary support

Job Rewards and Benefits