You need to interact with customers on behalf of our organisation. You will need provide information about products and services, take orders, respond to customer complaints, and process returns. You will be interacting through calls, emails and live chat.
Below are a broken down list of what you will need to be doing:
- Listen and respond to customers needs and concerns.
- Provide information about products and services.
- Take orders, determine charges, and oversee billing or payments.
- Review or make changes to customer accounts.
- Handle returns or complaints.
- Record details of customer contacts and actions taken.
- Research answers or solutions as needed.
- Refer customers to supervisors, managers, or others who can help in case of query.
If you love working with a passionate team and would like to be a part of a fun loving company and job, this is the job for you and we need you!