Operation Officer Export & Import
AIG Shipping, Pakistan

• Proactively manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.
• Handling operations, daily follow up with Carrier/Agents for shipments arrival date.
• Follow up shipping instructions and coordinate shipments with Customers.
• Prepare shipping instructions and coordinate shipments with shipping lines.
• Send arrival notice to customers.
• Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs
• Dealing with shippers/consignees requirements
• Dealing with truckers and customs clearance brokers
• Dealing with agents worldwide
• Handling invoices with clients and accounting department
• Maintaining good relations with shipping Lines
• Develops people to their highest potential through necessary training and performance management
• Responsible for ensuring cross training for all positions is complete and documented
• Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines
• Taking ownership of complaint and queries and proactively following through to resolution

• Strong experience and knowledge on all modes of delivery such as trucking, airline, shipping
• Problem-solving, Leadership, Customer Service, Planning & Organizing, Negotiation skills.
• Excellent computer skills, advanced office applications.
• Excellent English skills.
• Experienced with handling general cargo shipments and all related issues
• Have the ability to handle issues with any partner in this business (shipping line, cargo owners, brokers and involved authority).
• Able to find new clients and have the skills to communicate with them.

Job Rewards and Benefits