Responsibilities:
· Manage/handle a department of 50 to 60 people.
· Smart execution of department operations within given resources. Their leave and shift management.
· Enablement of resources for efficient executions as per their roles and responsibilities.
· Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
· Conducting progress and development meetings with staff.
· Strong follow up for on-going projects and its completion on time.
· Developing a performance driven team who can achieve their assign targets.
· Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.
· Implementation of company policies & procedures.
· Time to time reviews of KPI’s, performance analysis and workable areas.
· Training need analysis and development of the staff for next level roles.
· Focus for operations improvement and business development.
· Process creation and improvement for the best interest of the business.
Qualification:
· Must be graduate with BBA/MBA preferred.
· Excellent English communication skills
Skills Required:
Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.
Experience Required:
Minimum 5 to 8 years of experience required.
Managing different teams and department.
Customer support & services business operations, call center operations, business development, recruitment, and project management.
Work mode:
Onsite
Shift Time:
Need to cover UK Shift times (12pm – 9pm or 1pm – 10pm)
Location:
Bahria Town Phase 7, Rawalpindi.