CSR - Customer Service Representative
KMW Group - Roundhay Security, Pakistan
Job Description
We are hiring for a customer service representative to manage Security Officer's queries and interact with them on calls, emails and chats.
Maintaining a positive, empathetic, and professional attitude toward customers at all times and providing exceptional Customer Experience
Responding promptly to inquiries, and queries and communicating with customers through various channels including Calls, Chats, Emails, etc.
Acknowledging and resolving customer complaints and making necessary correspondence
Logging the details in relevant CRM software and providing timely updates
Maintaining a positive, empathetic, and professional attitude toward customers at all times and providing exceptional Customer Experience
Responding promptly to customer inquiries, complaints, and queries
Communicating with Staff through various channels including Calls, Chats, Emails etc.
Acknowledging and resolving staff queries and making necessary correspondence
Logging the details in relevant CRM software and providing timely updates
Requirements:
The Interview will be conducted on 13 January 2024 at Lahore office is located at Raya Commercial Fairways DHA Phase 6, You must be flexible to come to this location for the job
Bachelor’s degree
Previous UK Based Security Control Room experience is a good asset
Must be comfortable working with shifts
Good Communication skills (Verbal and Written)
Must be able to deal with pressure
Job Type: Full-time
Planning, directing, and coordinating all operational functions
Managing the accumulation and consolidation of all data necessary for an accurate business results
Coordinating with Clients and Security Officers
Providing management with information vital to the decision-making process
Managing the shift confirmation process
Assessing current operations, offering recommendations for improvement, and implementing new processes
Evaluating accounting and internal control systems
Job Specification
Customer Service Representative
Microsoft Excel
Good Communication Skills
Professional Attitude
Team player