JOB DESCRIPTION – Network & System Support Engineer
Title
Network & System Support Engineer
Reports To
NOC Manager
Language: English
Timings:
Rotational Shifting (Morning, Evening and Night)
Location:
Islamabad E-11 (onsite)
Summary
This is a entry level position in the TAC department. You will be working as part of a worldwide professional support team and your basic duty would be to resolve customer issues through email, phone, and remote support sessions as per the set SLAs.
Responsibilities
Set up, test, administer and troubleshoot Network Issues
Work with all major networking vendor equipment including CISCO, Ubiquiti, Ribbon, and others
Monitoring and keeping the track of all the services and monitoring tools e.g, Zabbix, Netbox, and others
Create and update network documentation/diagrams for network implementations
Setup, Deploy and troubleshoot VOIP Phones and related services
Manage, administer, test, and troubleshoot CISCO Catalyst switches and ISR appliances Systems
Work with virtualization technologies i.e. VMWare, Citrix, and Hyper-V
Set up and administer Active Directories and Server roles
Setup and Maintain Google workspace, Exchange, IIS, SharePoint, Print Servers, and SQL
Keeping the client software and servers up to date
Skills Required
Quality Assurance
Analytical Mind
Fast Learner
Adoptable
Team Player
Qualifications
Bachelor’s in Engineering related studies( CS, Telecom, Electrical, etc)
Fresh to 1 year of similar experience
CCNA and MCSE Preferred
Excellent Communication Skills are a must.