Wed, 21 Feb 2024 23:16:12 GMT
Customer Service Representative

Customer Service Representative
Retro vGames , Pakistan

Experience
3 Years
Salary
70,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor
Total Vacancies
3 Jobs
Posted on
Jan 19, 2024
Last Date
Mar 21, 2024
Location(s)

Job Description

  • Handle customer inquiries via phone calls, live chats, and emails.
  • Provide timely and accurate responses to customer concerns and issues
  • Utilize Zendesk or related ticketing software to manage and track customer interactions.
  • Ensure all customer inquiries are logged, categorized, and resolved efficiently.
  • Troubleshoot and resolve customer problems, escalating issues when necessary.
  • Work closely with other departments to address and resolve complex customer concerns.
  • Provide information and educate customers on product features, policies, and procedures.
  • Maintain high-quality standards in customer interactions.

Job Specification

  • Multichannel Support:
  • Ticket Management:
  • Issue Resolution:
  • Customer Education
  • Quality Assurance

Job Rewards and Benefits

Retro vGames

Computer Games - Islamabad, Pakistan
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