Customer Service Representative
Retro vGames , Pakistan

• Handle customer inquiries via phone calls, live chats, and emails.
• Provide timely and accurate responses to customer concerns and issues
• Utilize Zendesk or related ticketing software to manage and track customer interactions.
• Ensure all customer inquiries are logged, categorized, and resolved efficiently.
• Troubleshoot and resolve customer problems, escalating issues when necessary.
• Work closely with other departments to address and resolve complex customer concerns.
• Provide information and educate customers on product features, policies, and procedures.
• Maintain high-quality standards in customer interactions.

• Multichannel Support:
• Ticket Management:
• Issue Resolution:
• Customer Education
• Quality Assurance

Job Rewards and Benefits