KingSource Pvt. Ltd. is a fastest growing company headquartered in Rawalpindi. With unparalleled experience and sheer expertise, KingSource provides profound business solutions to its clients.
We are seeking the services of a Customer Service Representative (CSR) for our branch office at Adyala Road, Rawalpindi.
Salary: 20,000 (PKR) + bonuses.
If your education and expertise meet below-mentioned job requirements & skills set, kindly apply now.
Job Responsibilities:
Acquire excellent knowledge of various products marketed by the Company
Open and maintain customer records by updating account information in the backend
Maintain close contact with sales representatives to obtain information regarding product performance, service requirements, and customer requests
Resolve product or service problems by clarifying the customer's complaint / issues
Prepares product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as required
Manages the office and administration duties as per the Company policy
Job Specification
Key Skills Required:
Excellent verbal communication skills in URDU/English is a must.
Must have knowledge / understanding of offline user behavior (for example, household consumers)
Excellent telephone etiquettes and an ability to convince consumers: if they're buying the same thing from somewhere why not from YOU then?
Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
Possess an ability to establish a rapport with customers, identify their concerns and needs and provide effective solutions in a timely way.
Qualifications and Interpersonal Skills:
1-2 years of relevant experience, fresher with excellent communication skills can also apply
Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
Ability to work effectively as part of a team as well as independently and with minimal direct supervision
Excellent planning, organizing and negotiating skills
Effective time management and multi-tasking skills with an ability to work under tight deadlines