CSR Job in Pakistan
Writer's Lounge , Pakistan
Experience
2 Years
Salary
20,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
BA
Total Vacancies
1 Job
Posted on
Oct 21, 2015
Last Date
Nov 21, 2015
Location(s)
Job Description
KingSource Pvt. Ltd. is a fastest growing company headquartered in Rawalpindi. With unparalleled experience and sheer expertise, KingSource provides profound business solutions to its clients.
We are seeking the services of a Customer Service Representative (CSR) for our branch office at Adyala Road, Rawalpindi.
Salary: 20,000 (PKR) + bonuses.
If your education and expertise meet below-mentioned job requirements & skills set, kindly apply now.
Job Responsibilities:
We are seeking the services of a Customer Service Representative (CSR) for our branch office at Adyala Road, Rawalpindi.
Salary: 20,000 (PKR) + bonuses.
If your education and expertise meet below-mentioned job requirements & skills set, kindly apply now.
Job Responsibilities:
- Acquire excellent knowledge of various products marketed by the Company
- Open and maintain customer records by updating account information in the backend
- Maintain close contact with sales representatives to obtain information regarding product performance, service requirements, and customer requests
- Resolve product or service problems by clarifying the customer's complaint / issues
- Prepares product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as required
- Manages the office and administration duties as per the Company policy
Job Specification
Key Skills Required:
Qualifications and Interpersonal Skills:
- Excellent verbal communication skills in URDU/English is a must.
- Must have knowledge / understanding of offline user behavior (for example, household consumers)
- Excellent telephone etiquettes and an ability to convince consumers: if they're buying the same thing from somewhere why not from YOU then?
- Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
- Possess an ability to establish a rapport with customers, identify their concerns and needs and provide effective solutions in a timely way.
Qualifications and Interpersonal Skills:
- 1-2 years of relevant experience, fresher with excellent communication skills can also apply
- Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
- Ability to work effectively as part of a team as well as independently and with minimal direct supervision
- Excellent planning, organizing and negotiating skills
- Effective time management and multi-tasking skills with an ability to work under tight deadlines
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