CSR
Writer's Lounge, Pakistan

• Acquire excellent knowledge of various products marketed by the Company
• Open and maintain customer records by updating account information in the backend
• Maintain close contact with sales representatives to obtain information regarding product performance, service requirements, and customer requests
• Resolve product or service problems by clarifying the customer's complaint / issues
• Prepares product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as required
• Manages the office and administration duties as per the Company policy

• Excellent verbal communication skills in URDU/English is a must.
• Must have knowledge / understanding of offline user behavior (for example, household consumers)
• Excellent telephone etiquettes and an ability to convince consumers: if they're buying the same thing from somewhere why not from YOU then?
• Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
• Possess an ability to establish a rapport with customers, identify their concerns and needs and provide effective solutions in a timely way.

• 1-2 years of relevant experience, fresher with excellent communication skills can also apply
• Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
• Ability to work effectively as part of a team as well as independently and with minimal direct supervision
• Excellent planning, organizing and negotiating skills
• Effective time management and multi-tasking skills with an ability to work under tight deadlines

Job Rewards and Benefits