Customer Service Representative
Genesis IT Solutions, Pakistan

Genesis IT Solutions is a dynamic and innovative digital marketing agency dedicated to helping businesses thrive in the online landscape. We specialize in providing tailored digital marketing solutions to clients across various industries. As we continue to expand our operations, we are actively seeking a motivated and results-driven Digital Marketing Sales Agent to join our team.

Job Overview:
As a Digital Marketing Sales Agent, you will be responsible for promoting and selling our digital marketing services to businesses in the United States. This role requires a combination of excellent communication skills, a deep understanding of digital marketing trends, and a passion for helping clients achieve their business goals through effective online strategies.

Responsibilities:

• Prospecting and Lead Generation:
• Identify and research potential clients through various channels.
• Conduct cold calls, emails, and other outreach methods to generate leads.
• Client Consultation:
• Engage with potential clients to understand their business needs and challenges.
• Conduct thorough consultations to assess how our digital marketing services can benefit their business.
• Presentation and Proposal:
• Create and deliver compelling presentations that showcase our digital marketing services.
• Develop customized proposals outlining solutions tailored to meet the specific needs of each client.
• Negotiation and Closing:
• Negotiate terms and pricing to ensure a mutually beneficial agreement.
• Close sales deals and achieve monthly/quarterly sales targets.
• Relationship Management:
• Foster long-term relationships with clients to ensure customer satisfaction and retention.
• Provide ongoing support and communication to address client inquiries and concerns.
• Market Research:
• Stay informed about industry trends, competitor activities, and emerging technologies.
• Use market insights to position our services effectively in the competitive landscape.

Qualifications:

• Proven track record in sales, preferably in the digital marketing or related industry.
• Strong understanding of digital marketing concepts, including SEO, SEM, social media, and content marketing.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a remote team environment.
• Goal-oriented mindset with a drive to achieve and exceed sales targets.
• Familiarity with CRM tools and sales software is a plus.
• Freshers with good communication skills are encouraged to apply.

Benefits:

• Competitive commission structure with uncapped earning potential.
• Ongoing training and professional development opportunities.
• Salary 25k to 40k basic plus commission.
• Flexible work schedule. 8 hours Shift with 45 mins break.

Location: Lahore (Kalma Chowk)

Genesis IT Solutions is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

Join our team at Genesis IT Solutions as a Customer Service Representative! We're seeking energetic individuals with excellent communication skills, customer focus, and a goal-oriented mindset. If you're a beginner, don't worry – we value a learning mindset and offer training in:

Problem Solving: Develop your ability to analyze and solve customer issues effectively.

Adaptability: Learn to navigate various situations and adapt to the ever-changing needs of our clients.

Tech Savviness: Basic knowledge of digital tools and platforms – we'll help you enhance your tech skills!

Team Collaboration: Gain experience working collaboratively in a team-focused environment.

At Genesis IT Solutions, we believe in nurturing talent and providing a platform for growth. If you're ready to kick-start your career in customer service and digital marketing, apply now! Your enthusiasm and dedication will make a significant impact on our clients and our success. We look forward to welcoming you to the Genesis family!

Job Rewards and Benefits