Job Description
We are looking for Call Center Agent for US based Telecom project.
To secure a job at our organization, you should be:
- Highly proficient in English.
- Have impeccable conversational and communication skills.
- Have a can-do attitude.
- Experience of Call Center Telecom ATT DTV XFINITY will be preferred.
- Be willing to learn and grow.
- Self-Motivated.
- Be hardworking & punctual.
Experience:
- Fresh with excellent English & Experience person can apply
Package:
- Basics 35 - 60 + Uncapped Commissions + Daily & Weekly Incentives.
Shift Timing:
- 08: PM - 05:00 AM (Night Shift)
Working Days:
- Monday - Friday
Job Specification
Communication Skills:
Clear and articulate verbal communication.
Active listening to understand customer needs.
Politeness and professional phone etiquette.
Ability to explain technical details in simple terms.
Sales Skills:
Persuasion and convincing abilities.
Upselling and cross-selling techniques.
Building rapport with customers to establish trust.
Handling objections effectively.
Product Knowledge:
In-depth knowledge of internet and cable services offered.
Understanding of various plans, packages, and pricing structures.
Keeping up-to-date with new products and services.
Customer Service:
Patience and empathy in dealing with customer concerns.
Problem-solving skills to address issues promptly.
Follow-up and resolution of customer inquiries.
Time Management:
Efficiently managing call time while providing quality service.
Prioritizing tasks to meet sales targets and quotas.
Patience and empathy in dealing with customer concerns.
Problem-solving skills to address issues promptly.
Follow-up and resolution of customer inquiries.