Customer Care Officer
Aftab Currency Exchange Limited, Pakistan

1. To make outbound service calls to customers by following the specified pitch
2. Receive inbound calls from customers to facilitate them with issues they are coming across, as well for status confirmation and respond by proper follow-up
3. Take follow-up from bank through emails about the requests regarding name amendments
4. Amendments verification from Compliance by proper follow-up
5. Be friendly with the software of Call dialing
6. Follow-up of sender countries as assigned and monthly reporting of the specified countries
7. Report daily task and learning to Executive
8. File status updating on RMS
9. Complaints follow up in activity software to ensure customer satisfaction
10. Reduce web complaints
11. Maintain service standards specified in SOP’s
12. Report suspicious activity to the Department Manager, or any reporting as assigned by the senior
13. Maintain proper record keeping of all the working (daily and monthly)
14. To gain product related knowledge to enhance customer services
15. To receive incoming calls of the customers and handle them with courtesy in professional manner
16. Transferring the call to suitable senior in case unable to respond to customer’s query immediately, or informing customer about later feedback.
17. Facilitating customers by talking to agent locations/branch managers where necessary for completion of transactions.
18. To co-ordinate for all service requests from customers
19. Update Calling sheet

Strong Communication skills
Interpersonal Skills
Listening skills
Presentation skills
Microsoft office skills