We are looking for call center agents for our evening shift male, females both can apply.
Fluent in english with good comunication skills.
The nature of the work demands good communication skills. Communication impacts every aspect of this job and is a skill that is critical for success.
An agent must not only have good oral communication abilities but must be an attentive listener to fully understand a caller’s query and provide a solution that meets their needs. You can get a good idea of a candidate’s communication skills during an interview.
As a further test of ability, you can set up a role-playing exercise to assess these skills before hiring.