Call Center Representative

Call Center Representative Job in Pakistan
Times Travel , Pakistan

Experience
1 Year
Salary
15,000 - 22,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Yes
Qualification
B.A, BSc ,MA, MSc
Total Vacancies
2 Jobs
Posted on
Dec 18, 2015
Last Date
Jan 30, 2016
Location(s)

Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Specification

Customer Focus, Customer Service, Fluent English, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Times Travel

Airlines/Aviation - Lahore, Pakistan
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