IT Officer - Secondary Sales Help Desk Job in Pakistan Tapal Tea (Pvt.) Limited , Pakistan Hot Job

Experience
3 Years
Salary
30,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
IT/Business Graduate
Total Vacancies
1 Job
Posted on
Jan 15, 2016
Last Date
Mar 14, 2016
Location(s)

Job Description

  • Closely coordinate between Secondary Sales Corporate user & Regional Support team
  • 2nd line support for Secondary Sales System Coordination point for Regional Support Team
  • Closely monitor & trouble shoot complete secondary sales solution include Head office module, distributor module , mobile application , Decision Support System , Mobility and integration between primary secondary system as well as SAP Business Warehouse.
  • Continues Distributor Systems Health Check
  • Ensure Backup & Maintenance activities at distributors
  • Develop & ensure test environment availability
  • Deployment , issue tracking & resolution management
  • Control future / new requirements (Process / Reporting) Change Control Management and Coordination with Secondary Sale vendor
  • Update all regional helpdesk for new functionality & control plans
  • To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.
  • To conduct training, enforce Mobile & system usability and troubleshoot system errors encountered by Mobile or back office users.
  • To track and monitor systems performance and to recommend improvement and enhancements for systems.
  • To work closely with sales team, internal customers and vendor in order to smoothen the sales operations.
  • Deployment of SndPro at distributors.
  • Software updates and new releases testing to ensure updated and bug free software at distributors.
  • Preparation of installation & user guides for new features / modules
  • MIS operations and helpdesk support

Job Specification

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module , mobile application , Decision Support System, Mobility and integration between primary secondary system as well as SAP Business Warehouse
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