Closely coordinate between Secondary Sales Corporate user & Regional Support team
2nd line support for Secondary Sales System Coordination point for Regional Support Team
Closely monitor & trouble shoot complete secondary sales solution include Head office module, distributor module , mobile application , Decision Support System , Mobility and integration between primary secondary system as well as SAP Business Warehouse.
Continues Distributor Systems Health Check
Ensure Backup & Maintenance activities at distributors
Control future / new requirements (Process / Reporting) Change Control Management and Coordination with Secondary Sale vendor
Update all regional helpdesk for new functionality & control plans
To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.
To conduct training, enforce Mobile & system usability and troubleshoot system errors encountered by Mobile or back office users.
To track and monitor systems performance and to recommend improvement and enhancements for systems.
To work closely with sales team, internal customers and vendor in order to smoothen the sales operations.
Deployment of SndPro at distributors.
Software updates and new releases testing to ensure updated and bug free software at distributors.
Preparation of installation & user guides for new features / modules
MIS operations and helpdesk support
Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module , mobile application , Decision Support System, Mobility and integration between primary secondary system as well as SAP Business Warehouse