Customer Services Expert
Bizoso Consulta, Pakistan
Job Description
Company Description
Bizoso Consulta is currently in search of a driven and meticulous individual to fill the role of Customer Services Officer at our Karachi office. As a Customer Services Officer, you will play a crucial role in guiding and assisting clients through the visa application process, ensuring strict adherence to immigration laws and regulations. The ideal candidate will demonstrate exceptional communication abilities, keen attention to detail, and a dedicated focus on delivering superior customer service. Additionally, it's worth noting that Bizoso Consulta Canada is a registered business services provider accredited by the governments of Canada, and USA.
Offerings:
- WorkFlow: Female Candidates Preferred.
- Flexible: Work Options Hybrid/Onsite
- Training: Will Be Provided, (Freshers Can Apply Also)
- Pay-scale : Grade 5 to 7 (45K to 65K Pkr)
- Incentives: As Per Agreement
- Education Opportunities: Education Continuity Opportunity
- Medical Coverage: As Per Company Policy
- This Role Consist of Domestic Travelings
Role Description
We are seeking a highly organized and knowledgeable Customer Services Officer to join our team. The Services Officer will be responsible for providing expert advice and assistance to clients throughout the visa application process. The successful candidate will possess a thorough understanding of visa requirements, immigration policies, and regulations. They will guide clients through the application process, ensure accurate completion of documentation, and provide ongoing support to ensure a smooth and successful visa application experience.
Responsibilities:
- Provide expert guidance and advice to clients regarding visa requirements, procedures, and documentation.
- Assess client eligibility for various visa categories and recommend appropriate visa options.
- Assist clients in co Work Options Hybrid/Onsite all documentation to ensure compliance with visa regulations and requirements.
- Liaise with immigration authorities and visa offices on behalf of clients to facilitate the visa application process.
- Keep abreast of changes in immigration policies and regulations and communicate updates to clients.
- Handle client inquiries and provide prompt and accurate responses to visa-related queries.
- Maintain accurate and up-to-date records of client interactions and visa application progress.
- Provide exceptional customer service and support to ensure a positive client experience.
- Collaborate with team members to streamline processes and improve service delivery.
Job Specification
Qualifications/Skills
- Bachelor's degree in a relevant field.
- In-depth knowledge of visa requirements & Documentations.
- Strong attention to detail and excellent organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Proficiency in using computer applications and software.
- Ability to handle confidential information with discretion and professionalism.
- Commitment to delivering high-quality service and achieving client satisfaction.