PURPOSE OF POSITION. 1. Responsible for maximizing regional sales and revenue with an increased focus on customer satisfaction. 2. Delivers regional business performance by managing design, construction, and operations of the local access network, and ensures the availability of resources to each division for optimal performance.
ROLES & RESPONSIBILITIES
Manage Local Access Network • Propose local access network plan in conjunction with CTO and divisional heads, authorize and oversee construction of access network. • Operate and Maintain local network by closely monitoring performance of divisions
Oversee Customer Satisfaction • Manage customer satisfaction level in the region • Ensure timely resolution of fault complaints • Ensure that product is installed in time.Generate Sales • Retaining and increasing the number of subscribers base • Enhance existing revenue base and optimizing additional revenue streams on regional level.
Monitor Operational Performance • Monitor and evaluate each division’s performance against predetermined targets; take corrective action as necessary • Control regional operations using SAP/CMS (the standard soft-wares), integrated at HQs level • Ensure the availability of resources for operations and maintenance.
Manage the Facilities • Ensure safety & security of all organisation’s installations under his jurisdictions.Control Activities • Ensure compliance with budgets, targets, and deadlines through the implementation of cost efficient controls. • Ensure compliance with legal and ethical standards.
Undertake Performance management • Monitor and evaluate reporting employees
Primary KPIs· Ensure networks restored within stipulated time· Ensure achievement of assigned Revenue targets· Ensure achievement of PSTN Gross & Net sales targets.· Reduction of registered faults within specified time-frame· Reduce the PSTN Repeat Fault Percentage upto the pre-defined target level· Provisioning of quality service to valued customers
Secondary KPIs. Ensuring success of Divisional Revamp Projects. Performance Evaluation of subordinates
COMPETENCIES Professional Competencies Supporting Competencies • Knowledge of regulations and standards applying to organisation • Experience in designing and implementing procedures • Experience in management &control • Strong working knowledge of the telecom industry • Broad understanding of organisation’s main support and operating functions • Knowledge of Business Operations & Business Administration, • Project & Process Management • Building Internal & External Customer Support Infrastructure • Facilitate new technological requirements / advancements • Data Management • Provision and facilitation of knowledge building & professional development • Demonstrate informal leadership in teams & ensures team members' input • Anticipate and adapt to client needs and taking personal responsibility for problem solving • Surpass established expectations • Break complexities into simpler manageable parts and to take viable decisions by clearly interpreting rules and balancing risks • Adapt to prolonged stress while controlling stress responses and effectively withstanding stress effects • Control resource use by allocating and monitoring them, assigning accountabilities and implement ways for effective resource utilization DESIRABLE EXPERIENCE AND QUALIFICATIONS
Experience Educational Qualifications • 12 years Extensive Network Operations, and management experience • Masters degree in Engineering/Business management