Full job descriptionWe are looking for fresh and energetic individuals for a Call Center Executive role to handle calls from customers and provide support. You will work in a time-bound environment ensuring high-quality customer services. Responsibilities include handling inbound and outbound calls, identifying customer needs, resolving issues, upselling products, maintaining customer relations, and meeting team targets.
Responsibilities:- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.