Supervisor - Call Center
ZNZ Communications, Pakistan
Experience
2 Years
Salary
100,000 - 125,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's degree in Business Administration or relevant field
Total Vacancies
1 Job
Posted on
Mar 18, 2024
Last Date
Jun 18, 2024
Location(s)
Job Description
Job Description: Supervisor - Call Center at ZNZ Communications
Responsibilities:
Responsibilities:
- Manage and supervise a team of call center representatives
- Monitor and evaluate team performance to ensure KPIs are met
- Provide training and coaching to improve team performance
- Handle escalated customer issues and complaints
- Generate reports and analyze data to make informed decisions
Job Specification
Required Skills:
- At least 2 years of experience in a call center environment
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Ability to work under pressure and meet deadlines
- Proficiency in MS Office and call center software
Job Rewards and Benefits
Communication
Sports and Entertainment
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