Customer Support Engineer
Paramenate Systems, Pakistan

- Provide technical support to customers via phone, email and remote access in a manner that promotes excellence, customer satisfaction and retention.
- Act as the single point of contact for customer support needs.
- Provide tier 1 & 2 support for Enterprise Content Management customers.
- Manage issues in a Cloud based management system.
- Identify and escalate serious or trending issues to team leaders and collaborate with the team on escalated issues and projects.
- Work closely with Solutions, Engineering, and Development teams to assess system and customer needs.
- Foster a sense of teamwork.
- Give customers a reason to love you.
- Cover a 12pm 8pm Monday through Friday work shift once initial product training has been completed.

- Great team spirit
- Service attitude towards customers
- Knowledge of different windows, linux, and mac based systems
- Excellent communication skills
- Written and verbal
- Exposure to web technologies (HTML, CSS, JavaScript)
- Knowledge of application servers (such as Tomcat, JBoss)
- Exposure to Java/J2EE technologies
- Understanding of web service (SOAP, REST, JSON etc)
- Understanding of Databases (SQL Server and Oracle)
- Thorough understanding of networking concepts (Firewalls, Routers, TCP/IP, HTTP)
- Knowledge about enterprise application architectures (Presentation, Processes, Business, Storage layers)
- Administrative background in system support is a plus (Windows Server, RHE Linux, Solaris)
- Preferred Certifications: MCSA/SE, CCNA/DA