Manager Call Centre Operations - Outbound
Confiz Limited, Pakistan

• Design key performance indicators of B2C (Used car) inventory team that ensures maximum throughput of Ads, quality of adverts and resource optimization.
• Has to possess the ability to operationalize the key success activities driven by the key objectives and KPIs.
• Keep a tap on trajectory of organic ads. Lead the corresponding necessary actions required; with the help of key stakeholders.

• Design comprehensive KPIs for Internal Sales team, that ensures sales and its quality.
• Operational control that leads to standardization and resource optimization.
• Ability to explore, generate other sources of revenue from existing as well new products.
• Ability to explore and materialize synergies that exist between the above 2 streams.
• Lead and drive B2C segment as an independent business unit.
• Proficient in making, operationalizing, and executing established norms and ‘best practices’ of Outbound teams.

• Must have MBA or Bachelors degree from top tier university.
• At least 6-8 years of experience in managing a large direct sales team.
• Demonstrated ability to lead and manage a diverse sales team to achieve sales targets.
• Experience and success in recruiting and retaining a high performance sales team
• Demonstrated ability to professionally develop and coach team members.
• Strategy development, project management, problem solving, and change management skills.
• Exceptional negotiation skills.
• Ability to build positive working relationships, both internally and externally.Demonstrated strong oral and written communication skills.

Job Rewards and Benefits