Job Description
- Contact businesses or private individuals by phone
- Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
- Describe products and services
- Respond to questions
- Identify and overcome objections
- Take the customer through the sales process
- Obtain customer information
- Obtain possible customer leads
- Maintain customer/potential customer data bases
- Follow up on initial contacts
- Complete records of telephonic interactions, orders and accounts
- Transfer customer calls to appropriate staff.
Job Specification
- Proficient in relevant computer applications and call center systems
- Good typing skills
- Knowledge of sales principles and methods
- Proven track record in sales
- Required language skills