Team Lead Customer Services
Servaid Pharmacy (Pvt) Ltd., Pakistan
Experience
2 Years
Salary
30,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
BA/BSC/Pharm D/MA/MSC
Total Vacancies
1 Job
Posted on
Aug 14, 2016
Last Date
Aug 14, 2016
Location(s)
Job Description
To responsible to handle Call center and delivery riders team
To insure compliance of KPI's of Home Delivery department.
To responsible sales target as per agreed plans.
Responsible to handle inbound Home delivery requests and customer queries and complaints.
Coordinate with delivery team at stores to ensure maximum service level.
Represent ;positive brand image of the company.
To insure compliance of KPI's of Home Delivery department.
To responsible sales target as per agreed plans.
Responsible to handle inbound Home delivery requests and customer queries and complaints.
Coordinate with delivery team at stores to ensure maximum service level.
Represent ;positive brand image of the company.
Job Specification
Excellent communicator.
Stress handler with good language skills and emotional intelligence.
Up-sell through outbound calls to regular customer and create awareness about promotions and marketing campaigns.
Stress handler with good language skills and emotional intelligence.
Up-sell through outbound calls to regular customer and create awareness about promotions and marketing campaigns.
Job Rewards and Benefits
Gratuity
Health Insurance
Leaves
Life Insurance
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