Global Operations Manager
Global Cloud Support Services Pvt Ltd, Pakistan

About Company:

We are an IT firm providing third-party IT services worldwide. Our services include Break-Fixes, Roll-Outs, Data Center Support, Cisco Support, Network & Desktop Support, End User Computing, IT Stock Storages.

Job description:

• Devising and maintaining office systems, including data management;
• System design and implementation;
• Define policies and strategies for smooth running of operations of an IT company
• Managing operational teams;
• Ensuring smooth running of operations
• Designing and developing quality assurance mechanisms;
• Designing and developing SOPs of IT operations;
• Preparing documentation, briefing papers, reports and presentations for clients on behalf of management;
• Developing timelines for operations/projects deliverables
• Looking after administration matters of sub office;
• Using IT systems/soft wares to keep track of projects/tasks progress;
• Communication with international clients;
• Overseeing the costing and billing of operations;
• Prepare and maintain all projects/operations documentation including service delivery plans;
• Leading and directing Project/Operations team members.
• Taking the meeting minutes where applicable and follow up with relevant department head.
• Carrying out background research on assigned task and presenting findings;
• Any other task assigned by VP.
• Get an idea (your own or received from VP/Top management ), document it, design implementation plan covering logistical, financial, technical and human resource needs of an IT Company.

• Excellent English written and oral communication skills
• Basic understanding of IT/Computer/Hardware Support
• Ability to multi-task.
• Strong personal organization skills.
• Strong work ethic, drive and ambition to succeed.

Job Rewards and Benefits