Operations Manager (E-Commerce)
Arpatech Pvt Limited , Pakistan
Experience
4 Years
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors/Masters- BBA/MBA Preferred.
Total Vacancies
1 Job
Posted on
Apr 27, 2017
Last Date
May 27, 2017
Location(s)
Job Description
Primary Job Functions:
- Assign, schedule, and supervise the daily tasks and functions of operations team.
- Provide direction, leadership and motivation to all associates in your department.
- Monitor operational KPIs like lead times, fulfillment rate, shipping time, etc. to track progress towards operational goals for direct E-Commerce business and work on initiatives to improve KPIs.
- Participate in planned day-to-day business operations to increase efficiency.
- Manage the day-to-day performance of order fulfillment, returns, and daily replenishment shipments.
- Ensure timely and accurate completion of all orders.
- Communicate about all order issues and share recommendations to implement best practices to drive efficiencies.
- The ability able to lead a team of individuals, delegate tasks, and supervise all of the functions that occur in this department.
- Staff and train all new employees and temp labor for your department.
- Lead program forecasts and seasonality to ensure proper processes are being followed for inventory planning.
- Must be flexible and willing to change course depending on business needs.
- Build strong relationships with different departments and levels.
- Work with customer services team to understand consumer pain points and work on initiatives to improve consumer experience.
Job Specification
Skills:
- Have knowledge of FMCG brands and background with Technology
- Strong organizational, time management and problem-solving skills
- Self-starter who develops and communicates new ideas based on trends and analyses then takes action to turn the ideas into reality
- Able to prioritize and manage multiple tasks in a fast-paced environment, and direct others to do so
- Proficient in Microsoft Office suite (Word, Excel, and PowerPoint)
Education: Prefferd Bachelor's or Masters in Supply Chain
Information Technology and Services - Karachi, Pakistan