System Administrator will be responsible for handling all internal and external system/Network and product support tickets, provide remote IT Infrastructure Management and Support within Organization and Customers in US and Worldwide with complete ownership while maintaining Service Level Agreement (SLA). The Job Description typically includes:
- Managing Organization internal as well as Customer’s Office 365 account and provide support to their users with Share point, Exchange, Lync, etc.
- Provide Operational and Functional support for third party systems (other than Microsoft) deployed in Cloud or at times On Premise
- Manage AD/DC, DNS/DHCP, and ensure Forest/Domain are functional 24×7
- Manage Virtualized infrastructure on Cloud (Microsoft Azure), create new VMs, backup, etc.
- Implement Backup policy in organization that includes VMs, Databases and other sensitive data
- Manage public DNS, SSL certificates, and Company’s website
- Provide help desk support to other staff members and ensure all nodes are in working condition
- Provide 24×7 support for Infrastructure and 8×5 support for Help desk.