System Engineer

Professional Skills and Experience Requirements:

· 3+ years' experience in providing end-user and systems support.

· Ability to manage and support Microsoft environments including Windows 7-10, Microsoft Windows Server 2008 R2 / 2012 R2 and Microsoft Exchange Server, including Exchange Server 2013, 2016 and Office365.

· Ability to manage and support Apple environments, including macOS, iOS.

· Well developed Active Directory and Group Policy management and administration skills.

· Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing.

· Experience so security firewall/UTM such as Cyberoam, PFSense, Cisco and Fortinet

· Experience in supporting and maintaining backup solutions. Knowledge ShadowProtect well regarded.

· Experience in virtualisation technologies such as VMware (vSphere 5/6) and Hyper-V and cloud hosted server platforms, e.g. Azure, Amazon.

· Experience in virus protection and remote access solutions.

· Experience in managing security appliances is highly desirable.

· ITIL awareness and understanding.

· Industry certifications including MCSA (with progress towards MCSE), CCNA, VCP, etc.

· Previous Managed Services experience in the SME sector.

Personal Attributes:

· Takes ownership for delivery of required outcomes.

· Client focused, with a commitment to excellent customer service and high quality service delivery.

· Excellent problem solving and troubleshooting skills.

· Excellent verbal and written communication skills, with ability to liaise effectively with client representatives at all levels.

· Well-developed time management skills and ability to multi-task.

· Excellent English language skills is a must

· Able to work as part of a team, as well as being able to work unsupervised.

Key Responsibilities

· Provide a range of ICT managed services to Digitallink's clients including server, network and user support, systems maintenance, and project work involving end-to-end IT solutions.

· Take primary responsibility for the remote delivery of ICT managed services to selected Digitallink clients, in consultation with DL account managers.

· Assist the Digitallinks Service Desk with Level 2 - 3 ICT support services to Digitallinks clients.

Benefits of this role include:

· Challenging technical role with diverse technology solutions across multiple platforms.

· Opportunity to work with highly skilled senior systems engineers and solution architects to design and deliver end-to-end IT solutions and projects.

· Opportunity to expand your technical knowledge and experience, develop your industry skills, and ultimately your career.

· Opportunities for a variety of experiences including client site, remote and project work.