Customer Care Representative
Foodpanda, Pakistan

• Manage inbound chats
• Identify and assess customers’ issues and resolve them within the SLA
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Co-ordinate and actively work with restaurants to ensure seamless customer experience
• Go the extra mile to assist customers
• Punctuality: Strict adherence to the roster

• Must have experience in Digital
• Willing to join immediately
• Prior customer support experience
• Strong customer handling skills and active listening
• Familiarity with CRM systems and practices
• Should be able to work in a fast pace environment
• Excellent communication and verbal skills

• Should be able to work in rotating shifts (morning, evening and night)
• Should be flexible in working on weekends and holidays
• Ability to multi-task, prioritize, and manage time effectively

Job Rewards and Benefits