Recruitment of staff especially for International call center running Inbound UK Taxi booking campaign
Work with line managers on a daily basis to help guide them through the People decision making process.
Conduct investigations into internal employee complaints.
Conduct interviews and provide appropriate feedback and suggestions to leadership team.
Conduct regular employee discussion groups and provide feedback to the leadership team.
Develop a safety and security risk management program to minimize hazards, to report workers’ compensation claims on a timely basis, to track patterns and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.
Monitors and insures results of People department goals and contributes to the success of operations by adding value consistent with the People Team Vision and Mission.
Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations.
Interfaces with other department managers to insure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes.
Monitors and administers unemployment claims, including representing the company through appeal process.
Supervise and provide direction for Center People Team.
Must have experience of a international call center environment.
Comprehensive experience in all areas of Human Resources Management.
Training competencies in areas of HR administration, legal/regulatory compliance related to employment matters, supervisory development, diversity and management training.
Extensive HR knowledge, skills and applicable experience.
Ability to motivate and supervise staff members
Ability to exercise independent judgment
Ability to handle a variety of assignments simultaneously and to cultivate capabilities beyond those required for the current job and needs of the business.