Customer Support Assistant
Cutting Edge BPO, Pakistan
Job Description
Essential Job Functions
Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
Job Specification
WHO YOU ARE
A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
Organized. You are flexible and able to juggle personal interactions with teammates and residents smoothly.
Creative. You are an idea person and like coming up with smart solutions to new challenges.
Caring. You put yourself in others’ shoes and strive for positive outcomes.
Motivated. You invest extra energy to reach your goals.
Solution-Oriented. You follow through on commitments, letting residents know that they matter.