Manage large number of outbound calls in a timely and efficient manner
• Follow communication scripts when handling different customer concerns
• Obtain client information by answering telephone calls, interviewing clients and verifying information
• Determine eligibility by comparing client information to requirements • Maintain and improve quality results by adhering to standards and guidelines
• Keep record of all conversations in the call center database in a comprehensible way
• Meet personal/ team qualitative and quantitative targets
• Excellent Spoken English and Communication
Job Type: Full-time