Process Analyst
CrecenTech, Pakistan

JOB OPPORTUNITY FOR PROCESS ANALYST

Immediate Hiring - Excellent Growth and Learning Opportunities for the right candidate. We prefer someone ready to join us immediately.

Job Overview

We are looking for a highly motivated, dedicated and reliable individual to work as part of our team. Being a Process Analyst, you will be researching, helping us defining processes, documenting process details, preparing process maps, flow-charts, workflow diagrams and make it presentable to clients. This role requires multi-tasking and ability to wear several hats in order to manage various type of tasks.

Job Responsibilities:

• Work closely with clients, management and other stakeholders to identify, research and analyze business needs.
• Collect and document business requirements, and process improvement/automation efforts.
• Create process documents/workflows, knowledge base articles, flowcharts and process maps.
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Identify new approaches and solutions to business issues identified through analysis of processes.
• Monitoring, measuring and providing feedback on process performance.
• Identifying issues and risks. Bring inconsistencies and problems to the attention of management.
• Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Extract reports and provide a high-level analysis of data for review.
• Educating business users responsible for managing and operating business processes.

Required Skills:

• At least 1-year experience as a Business Analyst, on large and complex projects
• Strong skills in Process Mapping and Business Process Reengineering
• Strong analytical skills with a demonstrated ability to manage data
• Experience facilitating workshops and focus on team trainings
• Strong business/client engagement skills
• Experience developing instructional and procedural documentation and presentations
• High level of competence with MS Office and MS Visio
• Should be proactive and a keen learner.
• Excellent English communication skills.

Job Type: Full-Time Position
Job Location: Lahore
Required Education: At least Bachelor Degree (BS-CS, BS-IT, BBA-IT or related disciplines)
Experience: 1 Year
Interested candidates should send their resume at hr@crecentech.com
Contact Person: Raja Tassaduq Abbas
Cell: 0332-6388508
Office: 042-35181121

Job Rewards and Benefits