Customer Service Representative
Worth IT Solutions, Pakistan

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our client's products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Requirements:
- Excellent English.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.

Introduce yourself briefly, it should include your age, occupation & life experiences as well.

Job Rewards and Benefits