Customer Support Representatives
Webicosoft, Pakistan

Brief description of the job:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Requirements (Education): Bachelors qualified
• No. of Vacancies: 5

Skills & Abilities:

• Proficient with English and Urdu speaking with excellent accent
• Possess Knowledge of Call Centre Operations
• Must be flexible to work in shifts
• Excellent communication skills

Job Rewards and Benefits