Duties will includes:
A confident and clear telephone manner Can do attitude and strong work ethic
Resolve customer complaints via phone or email.
Greet customers warmly and ascertain problem or reason for calling.
Deliver excellent customer service, at all times.
Maintains continuity among work teams by documenting and co-ordinate with Sales staff.
Must have the knowledge of Social Media (Facebook, Twitter, Instagram etc)
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Punctuality and Being on time is requisite
Solid communication skills both written and verbal
Ability to be resourceful and proactive in dealing with issues that may arise.
Ability to organise, multitask, prioritise and work under pressure.
Knowledge of computers and relevant software application.
Computer skills including the ability to spreadsheet and database software operating at a highly proficient level.