• Individual having the ability to read, write, and speaks English fluently
• E-commerce store support he can take care of returns, product queries, order status Etc
• English communication and computer proficiency is required.
• Proven customer support experience is mandatory.
• Manages complex transactional or emotional customer situations promptly and professionally.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods.
• Excellent communication and presentation skills.
• Ability to multi-task, priorities, and manage time effectively.
• Should be able to assure 100% customer satisfaction.
• Communicate timely correspondence back to customers, track and resolving any issues regarding product.
• Answer calls professionally and provide information about products and services.
• Maintain healthy relationships with existing customers to retain them.
• Responding to the customer’s queries within the given time frame.
Additional Requirements:
• Online Web store experience preferred with exposure to online store tools such as eBay, Amazon, etc.
• International customer support experience will be favored
• Fluent in English
• Communication Etiqutte
• Online Web store exposure of store tools such as eBay, Amazon, etc
• Web savvy individual with in-depth knowledge of the Internet, search engines, and ecommerce