Outbound Call Center Agents - USA SEO Campaign

Outbound Call Center Agents - USA SEO Campaign
RSF Soft , Pakistan Premium

Experience
Fresh Graduate
Salary
30,000 - 50,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
High School Diploma or Equivalent
Total Vacancies
1 Job
Posted on
Oct 21, 2020
Last Date
Feb 27, 2021
Location(s)

Job Description

RSF soft required Outbound Call Center Agents with good communication skills for U.S.A SEO campaign. Fresher and Students with English language and excellent communication skills can also apply.

Call Center Executive Job Responsibilities and Duties:

  • Answer incoming calls and respond to customer’s emails
  • CSR must have good Management and can resolve customer complaints
  • Tele Sales Representatives sell products and place customer orders in the computer system
  • Customer Services Executives Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • CSO Recognize, document, and alert the management team of trends in customer calls
  • Other duties assigned as call center representative
  • Call Center Executive Follow up customer calls where necessary
  • Call Center Agent Can Upsell products and services
  • TSR Agents Complete call logs and reports
  • Other duties as assigned

Job Specification

Call Center Executive Qualifications and Skills

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

RSF Soft

Information Technology and Services - Lahore, Pakistan