A Customer Support Executive is required to do a wide range of voice activities including taking calls, answering business inquiries, resolve issues and facilitate information.
The primary job roles and responsibilities include:
- A professional approach in answering calls and provide required information, taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal