Inbound Call Center Agent
Allure SEO, Pakistan
Job Description
Allure SEO is a US based digital marketing company. Since its inception in 2013, we have been providing our services to a huge number of clients both within and outside USA. Allure SEO is a highly-driven company with a dynamic work environment. We keep our employees motivated and assist them to be extremely professional to ensure complete customer satisfaction.
Job Specification
This position entails interacting with customers by answering calls, providing complete information, taking orders, responding to queries, addressing and managing complaints. The call center agent would be a liaison between our customers and us. Their primary job is to ensure customer satisfaction by assisting customers from placing an order to completing it.
Job Responsibilities
- Answer calls from customers
- Give customers complete information about services
- Take and process orders from customers
- Assist customers in placing and completing orders
- Respond to customer queries
- Research required information
- Direct orders from customers to concerned resources
- Document orders and maintain log files
- Make necessary reports
- Identify and resolve customer complaints
- Inform supervisors in case of an issue
- Make necessary follow up calls to customers
- Any other relevant tasks assigned
Job Requirements:
- Excellent English speaking and writing skills
- Ability to talk clearly and confidently
- Having patience and strong active listening skills
- Computer savvy
- In-depth knowledge of using Google maps
- Good knowledge of using browsers and web-surfing
- Skilled at researching
- Great time management skills
- Prior experience with customer services (will be given preference)
- Exceptional interpersonal skills
- Adept at identifying and solving customer complaints