Quality Assurance Analyst (Call Center)
Digital Destiny Pvt Ltd, Pakistan

Digital Destiny pvt ltd is looking for an experienced Quality Assurance Analyst (QA) for their US-based inbound Campaign.
An ideal candidate must have excellent communication skills writing skills and listening skills.

REQUIRED KEY SKILLS AND STRENGTHS
• Must have at least 1-year of experience.

Must have at least 1-year experience.
• Provide reports on call center performance for the operations team.
• Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency
• Responsible for end to end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.
• Provide reports on the agent's dialing times and key performance indicators.
• Ensure that all team members are correctly entering all required data in an accurate and timely manner.
• Provide employees with training and coaching to help them improve their skills.
• Track the performance of employees to identify trends and make sure they meet sales and performance goals.
• Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
• Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
• Flexible to work night shifts on permanent basis Salary: Rs25,000.00 -35000.00 per month

Job Rewards and Benefits