IT Technician
ZGL Private Limited, Pakistan

Job objectives and responsibilities

The following represents the key activities that the IT Technician will be responsible for:

Installing and configuring computer hardware, operating systems and applications.

Troubleshooting & repairing all peripherals (printers, scanners, copier, pabx machine etc.).

Monitoring and proactively maintaining computer systems and networks.

Replacing parts as required.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Installation and troubleshooting of CCTV cameras.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate)

Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

Laying Network cable when and where required.

Providing support, including procedural documentation and relevant reports

Following diagrams and written instructions to repair a fault or set up a system

Supporting the roll-out of new applications or updates

Testing and evaluating new technology

Maintaining documentation and hardware/software registers

Work experience

Ideally, we would like to see at least 1 year of experience in a similar role. Fresh candidates are also encouraged to apply.

Attitude

We are looking for a candidate who will feel at home within our company values, for this they will need to be able to demonstrate:

A positive, can-do attitude

An inquisitive, curious mind

A proactive, logical approach to problem solving and delivering solutions

Ability to take ownership for delivering their own individual tasks

Ability to make a valuable contribution to a team effort

Qualifications

Ideally candidates for this role will have:

ICS, DAE Electrical, Diploma holders

IT related qualifications

A genuine passion for Information Technology

Skills required

Ability to think logically

Good memory of how software and operating systems work

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Ability to work well in a team

Problem solving skills

Strong customer focus

Ability to prioritize your workload

Attention to detail

Job Rewards and Benefits