International Customer Support - Specialist
ibex, Pakistan

Overview:
The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and provide an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Responsibilities:

Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
Maintain swift responses to customers through phone call
Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
Stay up to date by researching similar product symptoms to provide accurate solutions
Ensure compliance with all company policies, procedures, and practices

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Why Should You Join Us?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

Time Management
Priority Setting
Professional Composure
Empathy and hospitality
Basic MS office skills, specifically MS Excel (Spreadsheet)

Benefits:
We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
Two days off in a week
Ergonomic furniture and infrastructure.
Referral Rewards
Annual Increment
Conveyance facility
Loan facility

The salary for this position is up to Rs. 75,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect after applying:
Once you've applied, sit back and relax while we get to work on our side!

You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.

Good luck!

Job Rewards and Benefits