Technical Support Specialist
ibex, Pakistan
Job Description
Overview
The Technical Support Specialist within the Operations department will provide solutions to technical problem and claim resolution to customers by performing a diagnosis of issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and provide an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
Responsibilities
Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
Maintain highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
Maintain swift responses to customer through phone call
Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
Stay up to date by researching similar product symptoms to provide accurate solutions
Ensure compliance with all company policies, procedures, and practices
Why Should You Join Us?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.
You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
Time Management
Priority Setting
Professional Composure
Empathy and hospitality
Basic MS office skills, specifically MS Excel (Spreadsheet)
&
Benefits
We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:
Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
Two days off in a week
Ergonomic furniture and infrastructure.
Referral Rewards
Annual Increment
Conveyance facility
Loan facility
Job Specification
Time Management
Priority Setting
Professional Composure
Empathy and hospitality
Basic MS office skills, specifically MS Excel (Spreadsheet)