1. Manage outbound calls in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Seize opportunities to upsell products when they arise
4. Build sustainable relationships and engage customers by taking the extra mile
5. Obtains client information by answering telephone calls; interviewing clients; verifying information
1. Previous experience in a customer support role
2. Strong phone and verbal communication skills along with active listening
3. Customer focus and adaptability to different personality types
4. Ability to multi-task, set priorities and manage time effectively