International Customer Support Specialist - Work At Home
ibex, Pakistan
Job Description
Job Overview:
Work at Home International Customer Support Specialist responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Key Responsibilities:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Cities: Karachi & Islamabad
Job Specification
O Levels/Matric or above Age limit: Excellent command over English, with good American or Neutral accent
Excellent communication (Listening, Speaking & Writing).
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive
Other Requirements:
A laptop/PC (Core i5 any latest generation with Minimum 8GB or 16GB RAM) and a headset.
High speed internet with backup.
Power Backup
A noise free working space comfy Workspace