International Email / Chat Support Specialist
ibex, Pakistan
Job Description
Job Overview:
Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
Job Description:
Prompt chat and email response to customers
Document each customer’s question or problem as well as the resulting answer or solution
Develop customer service solutions
Maintain service level
Job Specification:
Intermediate or above
Excellent communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude
Problem-solving
Adaptability
Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Job Specification
Intermediate or above
Excellent communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude
Problem-solving
Adaptability